Pippin Performance LLC

Privacy Policy

Pippin Performance, LLC respects your privacy.

At Pippin Performance, LLC, we recognize that privacy is important. This Privacy Policy applies to all of the products, services, and websites offered now or in the future by Pippin Performance, LLC.

This Privacy Policy governs the manner in which we collect, use, maintain and discloses information we collect from you.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or by emailing us at info@pippinperformance.com.

The Information We May Collect

The information we collect depends upon how you interact with us through the Site. We offer some services that do not require you to register for an account or provide any personal information to us. For example, you can read materials such as our blogs without providing personal information. In order to provide our full range of services, we may collect the following types of information:

Personal Information You Provide. When you sign up for a service that requires registration, we ask you for personal information such as your name and email address. We also collect information you provide when filling out a contact form to request a service, and this information may, among other things, include personal information or reveal details about your preferences. We typically store and maintain the information collected. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
Payment Information. For the purposes of billing any subscription fees or program fees that are processed through our payment gateways, we may request your credit card and certain contact information, such as a billing address.
User Communications. When you send email or other communications to us or post information on our Site (such as comments, feedback and likes), we retain those communications in order to process your request and improve our service.
Information We May Automatically Collect: The information we collect automatically may not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our website.

The technologies we use for this automatic data collection may include:

Links. We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.
Embedded Content From Other Sites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics. As you use this Site, we use automatic data collection technology (Google Analytics) to collect certain information about your device, browsing actions, and patterns. This generally includes information about where you are, how you use our website, and any communications between your computer and this site. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type. We collect this data for statistical purposes and we don’t collect personal information. The purpose of this data is to improve our Website and offerings. If you wish to opt out of Google Analytics so that none of your personal information is collected and stored by Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on here. For more information on how Google collects and uses your data, you can access the Google Privacy Policy here.
Social Media. We collect information from social media platforms and networks that you use in connection with our website or mobile application, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website or mobile application (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use. We will not, however, post to social sites as a default or spam your social media connections.
Cookies. When you use the Site, we may insert some instructions on the device you are using to access our Site (such as your computer, tablet, or mobile device). These instructions will be in the form of a “cookie” or similar file. Cookies are small pieces of instruction stored on your hard drive or device, not on our Site. Cookies provide us with information that we use to enhance your experience on the Site.
- Disabling cookies. Right now, there are two basic types of cookies. One is a session cookie which terminates when the user’s session ends. The second is a persistent cookie, which is a text file that stays stored on your device for a period of time. Your Internet browser contains instructions about how to remove persistent cookies. If you reject all cookies, you may not be able to create or sign in to your account with us or otherwise take full advantage of our Site.
- Why do we use cookies? We use cookies to collect information, on an aggregate basis, about how the Site is used. In other words, our cookies are not intended to identify you personally. The cookie information may include the date and time of visits to and time spent on the Site. We also use cookies to learn more about our audience size and usage patterns, to store information about your preferences to allow us to customize our Site according to your interests and provide a more personalized experience, to speed up searches or to recognize you when you return to our Site, to identify the pages viewed or searched for, page response times, download errors, length of visits, page interaction information (such as click, scrolling, etc.) or methods used to browse away from a page. You can obtain more information about cookies at allaboutcookies.org.
- Third-Party Use of Cookies and Other Tracking Technologies. Some content or applications, including advertisements, on the website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
Other Internet Technology. We may use other technology, such as pixel tags and web beacons, which are invisible graphics on a web page or email that are programmed to collect non-personally identifiable information about the use of a given website or newsletter, such as whether or not an email is opened and viewed. We may include web beacons and/or pixel tags in email messages, newsletters, or other communications to track use of our Site and determine whether messages have been opened and acted upon.

Third Party Tracking Technologies and Data Collection: Payments processed via Custom Payment Gateways by third parties like PayPal and Stripe are subject to the terms of use and privacy policies of those payment gateways and are not accessible or controlled by us. For payments processed via our Teachable Payment and Custom Payment Gateways, we receive information related to the payment status of your account; this information includes, but is not limited to, your payment card type and last four digits, postal code, country of origin, and payment expiration date. For additional information, we recommend that you review the payment processor's Privacy Policy.

The information collected by Pippin Performance, LLC when you enable a widget or other application is processed under this privacy policy. Information collected by the application or widget partner is governed by their privacy policies and we do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

We do not knowingly collect personally identifiable information from children under the age of thirteen (13). If you are under thirteen (13), please do not submit personally identifiable information to us or use the Site.

If you report a problem with our Site, there may be additional details requested. And if you contact us, we may keep a record of those communications. Should you sign up to an account using other social media platforms, we may also obtain your username and password details along with other information sent out by the related login page.

Pippin Performance, LLC only processes personal information for the purposes described in this privacy policy. In addition to the above, such purposes include:

Providing our services, including the display of customized content and advertising;
To fulfill any other purpose for which you provide it;
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
Auditing, research and analysis in order to maintain, protect and improve our services;
Ensuring the technical functioning of our network;
To notify you about changes to our website or any products or services we offer or provide through it.
To provide you with notices about your account, including expiration and renewal notices;
Protecting the rights or property of Pippin Performance, LLC or our users; and
Developing new services.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Information We Will Never Collect or Process. We will never collect or process information related to the following categories unless we are required to by law:

Race or ethnic origin;
Political opinions;
Religious or philosophical beliefs;
Trade union memberships;
Genetic or biometric data;
Health or mortality; and
Sex life or sexual orientation.

Who We Share Your Data With

We don’t sell or share your data with anyone. We do use a 3rd party email provider to store your email address if you voluntarily signed up for our email newsletter. The privacy policy for Mailchimp can be found here. We also use third party software for our course platform and membership access.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. If we wish to use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. We will not collect or use sensitive information for purposes other than those described in this privacy policy and/or in the supplementary service privacy notices, unless we have obtained your prior consent. In addition, we have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising – You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising – If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by following the opt-out links on any message sent to you. You can also always opt-out by logging into our website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to info@pippinperformance.com.
Promotional Offers from the Company – If you do not wish to have your contact information used by us to promote our own or third parties’ products or services, you can opt-out by following the “unsubscribe” instructions contained in the promotional communication you receive or at any other time by logging into the website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to info@pippinperformance.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or click the “Unsubscribe” link usually located at the end of the email. This opt out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Information Sharing

We may disclose aggregated information about our users that we collect or you provide to us as described in this privacy policy, and information that does not identify any individual, in the following circumstances:

To our subsidiaries, affiliates, or clients.
To trusted contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them and in compliance with this privacy policy.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Pippin Performance, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Pippin Performance, LLC about our website users is among the assets transferred. We will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.
To third parties to market their products or services to you if you have consented to and not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
To fulfill the purpose for which you provide it. For example, if you [ EX: give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients].
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use https://www.pippinperformance.com/termsofuse and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pippin Performance, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may share with third parties certain pieces of aggregated non-personal information such as the number of users who have started keeping score with our services, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

Content Sharing. Content (meaning any materials, including, without limitation, text, pictures, graphics, sound files and other files and the selection and arrangement thereof, the “Content”), that you make available publicly on the Site is generally displayed to other visitors to the Site. Content that you make available publicly may be collected and used by others, and we cannot control what other users do with this Content.

Social Media. Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram that offer functionalities, plugins, widgets, or tools in connection with our website or mobile application (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies. For more information about what information is shared or collected, and how it is used, see the applicable social media company’s privacy policy. We will not, however, post to social sites as a default or spam your social media connections.

By using the Site, you consent to us providing your information to third parties that assist us in the operation and delivery of our Site, products and services. We will take reasonable steps to require any such third parties to comply with the terms of this Privacy Policy.

Laws in Other Countries

We comply with the United States privacy laws and regulations and the European Union General Data Protection Regulation (“GDPR”). We do not represent that the Site is governed by, or operated in accordance with, the laws of other nations or jurisdictions, or that the Site or any portion of it is appropriate or available for use in any particular location. If you choose to access the Site, you do so at your own risk, and you are responsible for complying with all local laws, rules and regulations. By using the Site, visitors to the Site from outside the United States or European Union acknowledge and agree that our Site is subject to United States laws and regulations and GDPR, and waive any claims against us that may arise under their own national laws.

Data Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

Data Integrity

Pippin Performance, LLC processes personal information only for the purposes for which it was collected and in accordance with this privacy policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and Updating Personal Information

When you use Pippin Performance, LLC services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. If you created an account on our website, you can access and change your online profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by emailing us at info@pippinperformance.com. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. You may also ask us to change your preferences regarding how we use or disclose your information or let us know that you do not want to receive any further communication from us.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@pippinperformance.com.

Enforcement

Pippin Performance, LLC regularly reviews its compliance with this privacy policy. Please feel free to direct any questions or concerns regarding this privacy policy or Pippin Performance, LLC’s treatment of personal information by contacting us through this web site or at info@pippinperformance.com. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Pippin Performance, LLC and an individual.

Changes to this Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the website home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Request access to information that Pippin Performance, LLC has about you.
Correct any information that Pippin Performance, LLC has about you.
Delete information that Pippin Performance, LLC has about you.

If you have any additional questions about our collection and storage of data, or any other questions about this policy, please contact us at:

info@pippinperformance.com

Policy last updated: December 21, 2023.